Refund & Warranty Policy

90-Day Parts & Labor Warranty on Refurbished EMS Equipment

At Ailerons USA, we stand behind the refurbished EMS equipment we sell. We understand that purchasing a refurbished ambulance stretcher, powered ambulance cot, Stryker Power-LOAD system, stair chair, or medical transport device is a major investment for any ambulance company, EMS agency, hospital, fire department, or medical transport provider.

That is why eligible equipment purchased from Ailerons USA includes our 90-Day Parts & Labor Warranty.

Our warranty is designed to give customers confidence when purchasing professionally inspected and refurbished EMS equipment, including:

  • Stryker Power-PRO XT Stretchers

  • Stryker Power-PRO XT XPS Stretchers

  • Stryker Power-LOAD 6390 Systems

  • Stryker Power-PRO 2 Stretchers

  • Ferno iN/X Stretchers

  • Ferno PowerFlexx Stretchers

  • Stair Chairs

  • Ambulance Cots

  • EMS Transport Equipment

  • Patient Transport Equipment

Our goal is simple: if a covered functional issue occurs during the warranty period, we will work with you to make it right.

Our 90-Day Warranty Coverage

The Ailerons USA 90-Day Parts & Labor Warranty covers qualifying functional issues that occur under normal use within 90 days of delivery.

This warranty applies to eligible refurbished EMS equipment sold by Ailerons USA and covers approved parts and approved labor related to covered functional failures.

Covered issues may include qualifying mechanical, electrical, hydraulic, or operational problems that affect the normal function of the equipment, provided the issue is not caused by misuse, damage, negligence, unauthorized repairs, improper handling, or conditions outside normal use.

The warranty period begins on the date the customer receives the equipment.

How Ailerons USA Resolves Covered Warranty Claims

If a covered issue occurs during the warranty period, Ailerons USA will evaluate the problem and determine the most practical solution.

Depending on the issue, equipment type, customer location, and parts availability, we may resolve a covered claim through one or more of the following options.

1. Replacement Parts

For many warranty issues, the fastest solution is to ship replacement parts directly to the customer.

If the issue can be resolved with a replacement part, Ailerons USA may ship the required part to your facility and provide guidance for installation or repair.

This helps reduce downtime and allows your ambulance stretcher, power stretcher, Power-LOAD system, or EMS transport equipment to return to service as quickly as possible.

2. Local Technician Support

If hands-on service is required, Ailerons USA may coordinate with a qualified local technician or service provider in your area.

For approved warranty repairs, Ailerons USA will cover approved labor costs related to the covered issue.

This option is especially helpful for customers located outside of Houston, Texas who need fast support without shipping the equipment back to our facility.

3. Equipment Exchange

If a repair cannot be completed in a reasonable timeframe, Ailerons USA may offer an equipment exchange.

In this case, we may replace the affected item with an equivalent unit of similar type, function, and value, depending on inventory availability.

4. Return for Inspection and Repair

In certain cases, Ailerons USA may request that the equipment be returned to our facility for inspection, diagnosis, and repair.

If the claim is approved as a covered warranty issue, Ailerons USA will coordinate the return process and help arrange freight shipping when necessary.

5. Full Refund

If Ailerons USA determines that a covered issue cannot reasonably be resolved through replacement parts, technician support, repair, or equipment exchange, we may issue a full refund.

Our priority is to provide a fair and practical resolution for our customers.

Return Shipping for Approved Warranty Claims

For approved warranty claims involving covered functional defects, Ailerons USA will arrange and pay for return freight shipping when return shipment is necessary.

We work directly with customers to coordinate:

  • Freight pickup

  • Return shipping

  • Packaging requirements

  • Bill of lading preparation

  • Equipment handling instructions

  • Delivery back to our facility when required

Because EMS equipment is large, heavy, and often shipped by freight, all warranty returns must be approved and coordinated by Ailerons USA before shipment.

Please do not ship equipment back without prior authorization.

What Our Warranty Does Not Cover

The Ailerons USA warranty does not cover damage, failure, or performance issues caused by improper use, customer damage, unsafe handling, unauthorized service, or conditions outside normal operation.

Warranty coverage does not apply to issues resulting from:

  • Misuse or abuse

  • Negligence

  • User error

  • Improper operation

  • Failure to follow manufacturer instructions

  • Failure to properly maintain the equipment

  • Unauthorized repairs

  • Unauthorized modifications or alterations

  • Accidental damage

  • Dropping the equipment

  • Impact or collision damage

  • Loading or unloading accidents

  • Damage during improper transport

  • Improper storage

  • Exposure to water, moisture, fire, chemicals, or corrosive environments

  • Exposure to extreme temperatures or unsuitable conditions

  • Use outside the equipment’s intended purpose

  • Damage caused after delivery by customer handling or operation

  • Cosmetic damage that does not affect function

  • Normal wear and tear

  • Routine maintenance items

  • Consumable items

  • Batteries beyond verified warranty-related failure

  • Accessories not specifically included in the sale

  • Repairs performed without prior written authorization from Ailerons USA

Ailerons USA is not responsible for damage caused by misuse, mishandling, neglect, improper storage, improper maintenance, unauthorized repair, or use outside the intended purpose of the equipment.

Any repair, modification, or service performed without prior authorization from Ailerons USA may void warranty coverage.

Warranty Claim Process

If you experience an issue with your refurbished ambulance stretcher, Stryker Power-PRO XT, Stryker Power-LOAD system, Ferno stretcher, stair chair, or other EMS transport equipment, please contact Ailerons USA as soon as possible.

Step 1: Contact Ailerons USA

Please notify our team by phone or email and provide the following information:

  • Company name

  • Contact name

  • Phone number

  • Email address

  • Order number or invoice number

  • Equipment model

  • Serial number

  • Date received

  • Description of the issue

  • Photos of the equipment

  • Videos showing the issue, if available

Photos and videos help us diagnose the problem faster and may allow us to resolve the issue without requiring a return.

Step 2: Remote Troubleshooting

Our team will review the information provided and may help troubleshoot the issue remotely.

Many problems can be resolved quickly through basic troubleshooting, replacement parts, adjustment, or service guidance.

Step 3: Warranty Evaluation

After reviewing the issue, Ailerons USA will determine whether the claim appears to qualify for warranty coverage.

We may request additional photos, videos, diagnostic information, or technician feedback before approving a claim.

Step 4: Resolution

Once the issue is evaluated, Ailerons USA will determine the appropriate resolution.

Depending on the situation, this may include:

  • Replacement parts

  • Technical support

  • Local technician coordination

  • Approved labor coverage

  • Return for repair

  • Equipment exchange

  • Full refund when appropriate

Ailerons USA reserves the right to determine the appropriate warranty solution based on the equipment, issue, location, inventory availability, and claim details.

30-Day Return Policy

Ailerons USA wants customers to feel confident when purchasing refurbished EMS equipment.

Customers may request a return within 30 days of receiving the equipment, subject to approval and inspection.

To qualify for a return:

  • The return request must be made within 30 days of delivery.

  • The equipment must be in substantially the same condition as received.

  • The item must not be damaged, altered, misused, or modified.

  • All included accessories, batteries, chargers, mounting hardware, parts, and components must be returned.

  • The equipment must be safely packaged or prepared for freight pickup.

  • The return must be approved by Ailerons USA before shipment.

Please do not return equipment without prior authorization.

Refund Eligibility

Refunds are issued after the returned equipment has been received and inspected by Ailerons USA.

Once the return is inspected, we will notify the customer whether the refund has been approved, partially approved, or denied.

Approved refunds will be processed to the original payment method unless otherwise agreed.

Refund processing times may vary depending on the customer’s bank, credit card provider, or payment processor.

Returns may be denied or reduced if the equipment is returned:

  • Damaged

  • Incomplete

  • Missing parts or accessories

  • Altered or modified

  • Misused

  • Improperly packaged

  • In different condition than originally delivered

  • Without prior return authorization

Ailerons USA reserves the right to deduct repair costs, missing accessory costs, freight costs, or other reasonable costs from any approved refund when applicable.

Freight Shipping and Return Coordination

Ambulance stretchers, powered cots, Power-LOAD systems, and EMS equipment are typically shipped by freight.

Because of the size and weight of this equipment, all approved returns must be coordinated with Ailerons USA.

We may assist with:

  • Freight carrier coordination

  • Pickup scheduling

  • Return shipping instructions

  • Packaging requirements

  • Freight documentation

  • Delivery tracking

For approved warranty claims involving covered defects, Ailerons USA will arrange and pay for return freight shipping when return shipment is necessary.

For non-warranty returns, return shipping terms will be confirmed during the return authorization process.

Important Warranty Notes

Ailerons USA sells refurbished and pre-owned EMS equipment unless otherwise stated.

Our warranty is provided by Ailerons USA and is not a manufacturer warranty.

Manufacturer warranties may not apply to refurbished, pre-owned, or resale equipment.

Warranty coverage is limited to the terms stated in this policy and any written terms included on the invoice or sales agreement.

Ailerons USA reserves the right to update this policy as needed.

Why Buy Refurbished EMS Equipment from Ailerons USA?

Ailerons USA specializes in professionally refurbished ambulance stretchers, power stretchers, Power-LOAD systems, stair chairs, and EMS transport equipment.

We help ambulance companies, EMS agencies, hospitals, fire departments, and medical transport providers access dependable equipment at a fraction of the cost of buying new.

Customers choose Ailerons USA because we offer:

  • 90-Day Parts & Labor Warranty on eligible equipment

  • Nationwide shipping

  • Refurbished Stryker Power-PRO XT stretchers

  • Refurbished Stryker Power-LOAD systems

  • Ferno stretcher options

  • Equipment inspection before shipment

  • Replacement parts support

  • Customer-focused service

  • Competitive pricing

  • Fast inventory availability

Every eligible unit is inspected, tested, and prepared before shipment so customers can buy with confidence.

Buy with Confidence from Ailerons USA

Whether you are purchasing a refurbished Stryker Power-PRO XT stretcher, Stryker Power-LOAD 6390 system, Ferno iN/X stretcher, Ferno PowerFlexx stretcher, stair chair, or other EMS transport equipment, Ailerons USA is committed to providing reliable equipment and responsive support.

Our 90-Day Parts & Labor Warranty, return support, replacement-part options, technician coordination, and customer-first approach are designed to give buyers peace of mind before and after the sale.

For questions about warranty coverage, returns, repairs, replacement parts, or current inventory, please contact Ailerons USA.